Almost every small business is undermanned and overworked, and that only gets worse as the months turn and the holiday season approaches once again. There’s more to do at this time of the year, and the office may be more Read More
Exemplary customer service is hard to find. Few companies want to take the time to deliver the level of customer service about which I am writing. Instead, most default to the digital messaging format and what I call voicemail jail.Because Read More
Captivate your clients. Captivate new clients. Captivate the media.Did you know that 19% of travelers consult a blog when planning a trip? Think about how many people you have an opportunity to reach when you showcase your expertise and provide Read More
One of the most important factors in retail today is customer service and satisfaction. This is the heart of most business models and major retail chains, and stores continually focus to improve it. However, with a recently revived economy, customer Read More
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